Refund policy

Last updated: October 11, 2026

30-day returns

If you and your critter don't bond, you can return unworn items in their original condition within 30 days of delivery. Email us at snoozecritters@gmail.com with your order number before sending anything back, and we'll reply with return instructions.

Damaged, defective or wrong items

If your critter arrives damaged, defective, or isn't the one you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, at no cost to you.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. For damaged, defective, or wrong items, we cover it.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the item was damaged, defective, or wrong.

Exchanges

Want a different critter instead? Email us and we'll help you swap.

Lost packages

If your tracking hasn't updated in 30 days or your order never arrives, email us and we'll reship it or refund you.

Contact

Questions? Email snoozecritters@gmail.com.